Posts

Uploading docs and linking existing jobs

Good afternoon,Are there any plans to work on these features?Upload documents to a Service Agreement: I would like to attach a number of PDFs to some agreements, such as the signed copy of the contract.If a job is completed outside of the Service Agr...

dhelms by Contributor
  • 263 Views
  • 4 replies
  • 0 kudos

Feedback Needed: Audit Trail for Service Agreements

Based on your feedback, the team is adding an audit trail to improve the visibility and traceability of the changes that are made to service agreement and visit data. Please review the self-guided prototype below and share your feedback directly in t...

esmith
by Contributor
  • 291 Views
  • 0 replies
  • 1 kudos

Seeking Input - "Full" Service Agreements

Does anyone here offer “full” service agreements? Agreements that cover both the planned visits and any additional repairs / services that crop up throughout the year? If so, the team is seeking to understand how you set up and manage these types of ...

esmith
by Contributor
  • 202 Views
  • 0 replies
  • 0 kudos

Resolved! Customer PO# on Service Agreement Invoices

On some of our commercial service contracts, the customer provides us with a PO# to be used on every invoice through the contract term. It is the same PO# for the year. What is the best way to make sure these PO numbers populate automatically on the ...

dhelms by Contributor
  • 606 Views
  • 3 replies
  • 1 kudos

Service Agreement Location contact information

It would be nice to have the option to use either the location contact information or the customer contact information. For example - I have 1 customer with 25 locations. When I use the customer contact block within the template design tool it lists ...

kurquhart by New Contributor II
  • 356 Views
  • 0 replies
  • 1 kudos

Service Agreement Contacts

The contacts within the Service Agreement "Step 2: Locations and Contacts" needs some attention.When selecting the Billing Contact, Schedule Contact, etc., you can only see the phone number or email address and not the memo field. The memo field need...

dhelms by Contributor
  • 545 Views
  • 2 replies
  • 3 kudos

Renewals and pricing increases

I would love to have the ability to select how far in advance automatic renewal can take place. We are on the construction/commercial side of the industry and many of our customers start their budgeting in July. If we had the ability to select automa...

kurquhart by New Contributor II
  • 714 Views
  • 2 replies
  • 1 kudos