Zching
New Contributor III
since ‎06-09-2022
‎08-30-2024

User Statistics

  • 13 Posts
  • 0 Solutions
  • 14 Kudos given
  • 11 Kudos received

User Activity

I am the Contact Center Supervisor for a Plumbing, AC & Electric company. Community has been great for finding ideas to improve my csr and dispatch departments. I also love when I can find solutions to things I have been on the fence about.
Hello,I was wondering if anyone else was curious about triggering alerts on forms for questions or items in the form if it is filled out. To better explain I have created a Happy Call form that my CSR fill out when we do happy calls to customers abou...
We currently have triggers on most if not all our job types to make techs fill out before completing a job, however we are noticing that our techs can bypass this or the forms are not populating. I am also noticing that when they do get a form the mo...