Good Morning ST Peeps! I saw this on my profile and figured I'd better
say a quick hi!! Hope you all have a great Thursday and Holiday next
week!! Karmen Norris, Operations Manager, Always Affordable Plumbing
& HVAC
Hi there! Earlier this week I had searched all over the community and
posted asking in Masterminds, to see if anyone had the escalation
process for Schedule Engine's on call service. I needed something I
could use to train dispatch and technicians. N...
We have a CSR dedicated to them on her task list, we have the other
office team periodically checking them as well and if she isn't in, then
we have someone else pick up the dedicated coverage. They need to be
responded to within 5 minutes, but 3 min...
