Reclassifying abandoned calls issue

[MirandaMel]

When I reclassify our abandoned calls, I have a person in the drop down list that isn't an active person in our Employee database.  Does anyone know where else I need to look to deactivate this person?  Or is this a glitch that I need to reach out to support for?

[frankieparker]

MirandaMel,
Is your tenant part of en enterprise hub or partner portal? I wonder if that user could be on a higher level.

-Frankie Parker, Associate Consultant

Powerhouse Consulting Group

[MirandaMel]

No, I don't believe they are.  It is actually someone from PCG that shows up!

[PamDuffy-PCG]

Hi @MirandaMel ! We've seen this a couple of times. I am going to DM you.

[frankieparker]

How funny! Is it Dawn?

[MirandaMel · Accepted solution]

Lol..nope, it's @PamDuffy-PCG !  Perfect that she is the one who will message me!