Transfer Outbound Calls

New Contributor II

I wish we could transfer calls that we make, it makes it a process when you have to tell a customer that the technician will call them, and then have to let the technician know. Rather than just being bale to transfer. 


New Contributor II

We use dialpad and I've been able transfer any incoming calls but I've not been able to transfer any outbound calls. So frustrating because I have to tell the customer that we will need to call them back. 

Precisely! It is inefficient.  

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I had to reach out directly to dialpad to allow transfers while making outbound calls.

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

Valued Contributor II

Do you use Dialpad? We do and have each technician set up as a contact in our Dialpad app so when a customer asks to speak with a technician I can place them on hold and then transfer their call over to said tech! 🙂

Khiana Klatt
CSR ServicePlus Heating and Cooling

We do, but still cannot transfer outbound calls.