Custom Reminder Notifications - Add More Time Frame Options / Conditional Logic

[ashleyed]

Would really like the ability to customize when and how many reminder notifications are sent to a client. For example, when a client schedules an appointment several weeks or months in advance, the ability to have a reminder sent 1 week in advance in addition to 24 hours prior would save our dispatching team the heachache of needing to reschedule appointments with little notice. 

Conditionional logic would be a game changer to implement for reminders as well. Further ability to adjust the reminder notification wording/messaging depending on the type of job booked would be very helpful. 

[bhubbard]

I have this same request!!! For the exact same reasons, too! Any luck on a solution?

[JessicaSmith · Accepted solution]

This is a great idea! Share this idea with ServiceTitan's Product team via the Ideas board. Be sure to come back here and share the Idea ID (COMMUNITY-I-xxx) so we can upvote your idea!

At the top of this screen, click on the IDEAS heading. Then click the ADD A NEW IDEA button. Your idea will have an ID (COMMUNITY-I-xxx). If you reply to this thread with that ID after you create it, people can easily search for and upvote your idea!

[bhubbard]

Jessica, I see that Ashley posted this to the "ideas" page 2 years ago and it has received quite a few "votes", over 150 to be exact, but no changes have been made? I would think there has to be a better way to approach a much needed improvement to this feature. Is the Idea board the only solution here? 

[ashleyed]

COMMUNITY-I-1868