Posts

Eliminating reminder notifications for a specific customer

We have a few customers who have multiple appointments in a week that are either annoyed or confused by the 24hr reminders that they have an appointment scheduled for tomorrow. I haven't been able to find a place to turn off that notification just fo...

wrichter by New Contributor II
  • 339 Views
  • 1 replies
  • 1 kudos

Resolved! Customer Notifications

I know we can turn off customer notifications for certain job types or business units, but is there a way to have different customized notifications based on job type or business unit? We want our service and sales notifications to be slightly differ...

cfalone by ServiceTitan Certified Administrator
  • 1314 Views
  • 3 replies
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Sales Appointments

Can notifications be sent to comfort advisors when a new appointment is scheduled? A text to their phone would be ideal.

Resolved! I need to get notified when a technician does not complete a job.

I need to be notified either on the dispatch board or on a morning report of all jobs not completed by the tech's. This is affecting our accounting as uncompleted jobs do not show up on the daily "all payments" reports that I forward to the bookkeepe...

tracy_c by New Contributor II
  • 1043 Views
  • 2 replies
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🎉Idea🎉 “Sticky Notes”

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3210 Let’s be real, we are all busy!Technicians working hard in the field and office staff keeps customers informed and taken care of. Wouldn’t be nice to be able to post a “Sticky note” to t...

BayleeR by ServiceTitan Certified Administrator
  • 1097 Views
  • 4 replies
  • 3 kudos

Pre Booked Jobs or Projects

Hi EveryonePretty new to the Servicetitan User team. Im Just wondering if there is a way to send reminders, for prebooked jobs/projects that could be planned and booked for a specific day A month our 2 in advance. One work around i found was creating...

Patches by New Contributor II
  • 1412 Views
  • 2 replies
  • 0 kudos

Dispatch Mentor

Hello! I am the Dispatcher for a growing Plumbing, HVAC company in Myrtle Beach SC. I am looking to connect with a fellow Dispatcher from a company out of our area (same size or bigger) than we are to mentor and give/receive new ideas and best practi...

melaniehammond by ServiceTitan Certified Administrator
  • 1536 Views
  • 3 replies
  • 1 kudos

Wrap-up message alerts

I know it would make my life a million times easier if I could get wrap-up alerts texted to me when I'm on call. Anyone else? If so, please vote! https://community.servicetitan.com/t5/Ideas/bd-p/ideas

sambott1 by Contributor
  • 1259 Views
  • 2 replies
  • 4 kudos