Scheduling times

New Contributor

How is everybody setting booking times? Ex. 4 hour windows? Morning or afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks but considering morning or afternoon to allow dispatch to work these calls more efficiently throughout the day. Any feedback is greatly appreciated.


New Contributor III

We use 7 am, before 12 and after 12. I have noticed these times have helped alot more than the old time frames we had of 8-11, 9-12, 10-1, etc

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

We use 4 hour scheduling windows, 8-12 and 1-5. But then we set up job types to have an expected time duration, so we can put more than one call in each window.

ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @PolarAir1 -- I've seen both 2 and 4 hour windows used depending on business units, regardless of time of day. Example: sales BU uses a 2 hour window vs. service BU has a 4 hour window

Sheena @ NiFT