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Tracking Technician Revenue on a two man job

We have a competition for technicians with the highest gross revenue and another for the ones that complete the most jobs. If we have a job with 2 technicians, how does it choose who to give the revenue too? It's not who is listed first. We have chan...

dbmjmanl by • New Contributor II
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  • 3 replies
  • 2 kudos

Resolved! Office training - coop student

We currently have a grade 12 high school student who is doing a full time coop placement with us. He is enjoying the technician side of it but we were thinking that we should also train him from the office side so he can see all different roles. He i...

KhianaKlatt by • Valued Contributor II
  • 4685 Views
  • 8 replies
  • 1 kudos

Resolved! Delete deactivated non-job Event codes

It would be really nice if we had the option to delete a deactivated non-job event code. It would also be great if we could use the same

crob by • New Contributor
  • 1535 Views
  • 1 replies
  • 1 kudos

Special Instructions on Job

I posted an idea of possibly being able to see the "Special Instructions" of the job on the pop out screen instead of having to go to the actual job page. You can click on the link below to vote for this idea. https://ideas.community.servicetitan.com...

H_Imbach by • Contributor
  • 2694 Views
  • 4 replies
  • 4 kudos

Issues with maps 2.0

This past week i have been having issues with our Maps 2.0 not showing the jobs. I have made sure the addresses are verified but they still are not showing on the map. Is anyone else having this issue? Any troubleshooting ideas?

cfalonehtx by • New Contributor II
  • 1862 Views
  • 2 replies
  • 0 kudos

🎉Idea🎉 “Sticky Notes”

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3210 Let’s be real, we are all busy!Technicians working hard in the field and office staff keeps customers informed and taken care of. Wouldn’t be nice to be able to post a “Sticky note” to t...

BayleeR by • ServiceTitan Certified Administrator
  • 2229 Views
  • 4 replies
  • 3 kudos

Resolved! Action Cancelled Messages

Is anyone else getting an action cancelled message when trying to move calls around on the dispatch board? One of our dispatchers was getting those messages despite having all her settings set up like normal. As in the same as yesterday where she had...

jaquelin by • ServiceTitan Certified Administrator
  • 8461 Views
  • 14 replies
  • 3 kudos

Job Color Codes

I have posted an idea of the possibility for jobs on the dispatch board being color coded for easier view of not having to hover over the job to see the tags. There could be a color for most important tag (example: additional tech, ladder needed, etc...

H_Imbach by • Contributor
  • 1927 Views
  • 1 replies
  • 3 kudos

Tech Chat

I have posted an idea regarding the technician chat on the dispatch board. May help others as well that don't have the dispatch board on screen all the time to see the messages from techs. https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-31...

H_Imbach by • Contributor
  • 1762 Views
  • 1 replies
  • 2 kudos
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