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Resolved! Delete deactivated non-job Event codes

It would be really nice if we had the option to delete a deactivated non-job event code. It would also be great if we could use the same

crob by • New Contributor
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  • 1 replies
  • 1 kudos

Special Instructions on Job

I posted an idea of possibly being able to see the "Special Instructions" of the job on the pop out screen instead of having to go to the actual job page. You can click on the link below to vote for this idea. https://ideas.community.servicetitan.com...

H_Imbach by • Contributor
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  • 4 replies
  • 4 kudos

Issues with maps 2.0

This past week i have been having issues with our Maps 2.0 not showing the jobs. I have made sure the addresses are verified but they still are not showing on the map. Is anyone else having this issue? Any troubleshooting ideas?

cfalonehtx by • New Contributor II
  • 1644 Views
  • 2 replies
  • 0 kudos

🎉Idea🎉 “Sticky Notes”

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3210 Let’s be real, we are all busy!Technicians working hard in the field and office staff keeps customers informed and taken care of. Wouldn’t be nice to be able to post a “Sticky note” to t...

BayleeR by • ServiceTitan Certified Administrator
  • 1942 Views
  • 4 replies
  • 3 kudos

Resolved! Action Cancelled Messages

Is anyone else getting an action cancelled message when trying to move calls around on the dispatch board? One of our dispatchers was getting those messages despite having all her settings set up like normal. As in the same as yesterday where she had...

jaquelin by • ServiceTitan Certified Administrator
  • 7561 Views
  • 14 replies
  • 3 kudos

Job Color Codes

I have posted an idea of the possibility for jobs on the dispatch board being color coded for easier view of not having to hover over the job to see the tags. There could be a color for most important tag (example: additional tech, ladder needed, etc...

H_Imbach by • Contributor
  • 1669 Views
  • 1 replies
  • 3 kudos

Tech Chat

I have posted an idea regarding the technician chat on the dispatch board. May help others as well that don't have the dispatch board on screen all the time to see the messages from techs. https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-31...

H_Imbach by • Contributor
  • 1575 Views
  • 1 replies
  • 2 kudos

Resolved! Next day jobs

Good Afternoon, We would like to suggest an idea on technicians not seeing jobs for the next day till they come in to work. Like setting a time when they can see them. Example our technicians here start at 7AM. we would like them to see there next da...

vanessar by • New Contributor
  • 1438 Views
  • 1 replies
  • 0 kudos

Appointment Special Instructions hack

Gooood morning! I figured out a workaround for making specific appointment types stand out on the dispatch screen! For now, it is not possible to add a specific tag to an appointment to make a distinction between it, and another type of appointment. ...

ChelseaAce by • New Contributor III
  • 1899 Views
  • 2 replies
  • 3 kudos

Scheduling times

How is everybody setting booking times? Ex. 4 hour windows? Morning or afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks but considering morning or afternoon to allow dispatch to work these calls more efficiently throughout the...

PolarAir1 by • New Contributor
  • 2052 Views
  • 3 replies
  • 0 kudos
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