Posts

Feedback needed for Dispatch Pro

Hi Everyone,I’m a UX Researcher, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on a new experience, specifically related to Dispatch Pro and onboarding settings informati...

kpeterson
by New Contributor
  • 1189 Views
  • 1 replies
  • 2 kudos

Dispatch Performance Report

Good afternoon,I know Legacy Reports are not what we want to be using for our dispatch performance report, is there a way to create a report with the same information? I do want to know by dispatchers the amount of jobs dispatched, average distance, ...

karlamsc by New Contributor
  • 856 Views
  • 1 replies
  • 1 kudos

Resolved! Map 2.0

We have three different divisions that work under Coolray. We have electrical, HVAC, and plumbing. On the map can we please get a change so we can select only business units we are working with. It allows us to select them from the top as the busines...

Dispatching

Is there a way to limit the technician's ability to dispatch themself for a job unless it is scheduled for that day? We have had an issue where techs are reviewing their first call for the following day and on occasion will mistakenly dispatch themse...

mauman_r by New Contributor
  • 1526 Views
  • 4 replies
  • 1 kudos

Updating pricing based on Zone

Being able to integrate the pricing into the Zones. Where location of the call could add an additional markup to the pricing given at specific locations would be extremely useful. Being able to cover distance charges straight from the updated pricing...

JB-JP by New Contributor
  • 1102 Views
  • 1 replies
  • 1 kudos

Auto dispatch

How do you set up the system to dispatch the techs next call automatically once they complete a job?

BowmanJ by New Contributor
  • 998 Views
  • 1 replies
  • 1 kudos

Wrap-up message alerts

I know it would make my life a million times easier if I could get wrap-up alerts texted to me when I'm on call. Anyone else? If so, please vote! https://community.servicetitan.com/t5/Ideas/bd-p/ideas

sambott1 by Contributor
  • 1264 Views
  • 2 replies
  • 4 kudos

Need feedback on improved experience for job types & tags

Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to job types and tags.Please ...

kpeterson
by New Contributor
  • 1381 Views
  • 0 replies
  • 0 kudos

Estimated time remaining on a job

One of the biggest problems we have keeping things running smooth, is when a job goes long, or is cut short because everything went very well, or an estimate doesn't pan out. We have to then look for calls, or let clients know we will be late. I woul...

jeff_kri by New Contributor
  • 1121 Views
  • 2 replies
  • 0 kudos