Zone Optimizer Map

I am still pretty new to ServiceTitan and the cities we service. Is there a way to see all the customers on a map by zone? I know there is a route optimizer but that does not help me because the appointment times are already set. I need to see where ...

Resolved! Dispatch Pro: Multi-Person Jobs

Fellow Dispatch Pro users, I'm looking for input on how you're handling Dispatch Pro when you have a tech and helper riding together. If you assign the call to both then DP turns off. Are you just assigning the lead and leaving the 2nd person as idle...

josh_bab by New Contributor II
  • 3 replies
  • 0 kudos

Schedule Assistant needs work

We are trying to become more efficient with our routing and job scheduling. We're a pretty large company that does 50+ stops within a 40-mile radius of our shop every single day. We're tired of driving to the same towns that are 45+ minutes away, onl...

msjewell23 by New Contributor II
  • 1 replies
  • 2 kudos

Fill my route through dispatch by searching current clients

I would like our CSR's/dispatchers to be able to maximize those routes that only have one or two jobs in a particular area - a few days to a few weeks in advance. By using a job address from a route, the team would have the ability to perform a searc...

dan_rugc by New Contributor II
  • 4 replies
  • 0 kudos

Scheduling times

How is everybody setting booking times? Ex. 4 hour windows? Morning or afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks but considering morning or afternoon to allow dispatch to work these calls more efficiently throughout the...

PolarAir1 by New Contributor
  • 3 replies
  • 0 kudos

Technician View

Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?

Route Optimization Idea The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.

pblwayne by New Contributor III
  • 1 replies
  • 1 kudos