Posts

Zone Optimizer Map

I am still pretty new to ServiceTitan and the cities we service. Is there a way to see all the customers on a map by zone? I know there is a route optimizer but that does not help me because the appointment times are already set. I need to see where ...

Resolved! Dispatch Pro: Multi-Person Jobs

Fellow Dispatch Pro users, I'm looking for input on how you're handling Dispatch Pro when you have a tech and helper riding together. If you assign the call to both then DP turns off. Are you just assigning the lead and leaving the 2nd person as idle...

josh_bab by New Contributor II
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Schedule Assistant needs work

We are trying to become more efficient with our routing and job scheduling. We're a pretty large company that does 50+ stops within a 40-mile radius of our shop every single day. We're tired of driving to the same towns that are 45+ minutes away, onl...

msjewell23 by New Contributor II
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Fill my route through dispatch by searching current clients

I would like our CSR's/dispatchers to be able to maximize those routes that only have one or two jobs in a particular area - a few days to a few weeks in advance. By using a job address from a route, the team would have the ability to perform a searc...

dan_rugc by New Contributor II
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Scheduling times

How is everybody setting booking times? Ex. 4 hour windows? Morning or afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks but considering morning or afternoon to allow dispatch to work these calls more efficiently throughout the...

PolarAir1 by New Contributor
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Technician View

Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?

Route Optimization Idea

https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745 The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.

pblwayne by New Contributor III
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