Down time

New Contributor II


I work for a growing plumbing company, I was wondering what do your CSR's and Dispatchers do during slow times? Somedays we will take calls all day and sometimes it will be in random burst throughout the day. 

Do you have a list of things to keep check of daily or weekly? If so what are they?

I am new to the industry and service titan so any information will be greatly appreciated! 


ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

1.  Customer clean up
2.  Happy Calls
3.  reach out to Service Plan Members and touch base with them, or book a home visit
4.  Work on more training in Service Titan
5.  Work on getting the Service Titan Admin Certified 

Kristin Smith
Covenant Plumbing

New Contributor

yes, we do "happy calls" to ensure customer satisfaction for previous work. good luck and hope this helps you.

ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @Ashrum98

That's a great topic of discussion! 💡

To get an answer to your question, I would recommend you check out our CSR/Dispatcher group in Community where @AngieSnow posts video trainings, scripts, other helpful tips, and best practices for CSR workflows.