Hello gang! I recently started at a second plumbing company and they hired me to be a Service Titan hero!
It's day four, so I am going slow, but I wanted to reach out to share where I'm beginning, and see if anyone has any suggestions for moving forward.
My plan is to learn absolutely everything I haven't yet learned about ST and, at the same time invent a training guide that we can use moving forward. Because I'm old fashioned, I like to print things out. What I have done so far:
Service Titan Big Book
Using the Certified Admin program as a guide, I am methodically printing out each FAQ I can find and studying as if I were back in college. I intend for these FAQs to be the backbone of the Big Book.
Create a Training Program
Utilizing the academy as a resource for new employees, and training those that have been struggling with ST, I want to create a program that can be modified by role, and be a program that others can learn to teach. My inspiration is from when I worked at Blizzard Entertainment as a Game Master. We had a two-week dynamic training program that made us understand the processes and programs we would use, how they effected other team members, and what to expect when changes come. I want to create this program here using Service Titan.
Create an open-door, instant answer service internally
I want to create a system here at work that allows a point of contact to easily and efficiently find resolutions or answers to new issues that may arise. The reason I want to create this structure is to mitigate any delay in workflow if an employee has a concern that is stopping their workflow.
That's it for now. I wanted to share because I think it helps me organize my thoughts. If anyone has any suggestions, please share 🙂
Thank you everyone, and have a great Thursday.
Dispatch and Office Supervisor - Smelly Mel's Plumbing
