Refunding someone who paid via check

[Martinlogan9]

What is the best practice to refund someone who paid via check? The payment was received in the office, not via check capture. What is the most accurate way to show you did this, in ST?

Thanks! 

[MirandaMel · Accepted solution]

You can use the refund method of "credit processed outside of ServiceTitan" so it still makes a record in ST to export to your accounting software, then have your accounting dept issue a cheque.  

[Martinlogan9]

Great, thanks!