CSR Call Metrics Help

New Contributor

We are hoping to get some help creating call metrics for our CSR's. We're a Plumbing & HVAC company of 40-50 employees and we're hoping to gather some insight from similarly sized companies on industry standards as far as how many calls per day they should be taking, how many our out-bounder should be making, how long calls should last, etc. Any information, any help, any advice is greatly appreciated! 


Former Titan

Hi @AshNieto - welcome to the ServiceTitan Community and congrats on your first post! 🎉

I'm calling in the GURU here... @asnow, I know you've got a few things to share with @AshNieto.