Outbound transfers
We call a customer and book an appointment. If a customer needs to be transferred to someone it won't let us. I checked our settings and box is checked for transfer calls. We can transfer inbound calls... Anyone help?
Posts
Dynamic Pricing and Bulk Pricebook update - Round Prices
What is the timeline for having the Round Prices feature active for Dynamic Pricing so we can set it to round to the nearest dollar?
Online Booking
We started using Schedule Engine before it was integrated with Service Titan formally and we only had two technicians for capacity. We have added another tech, but the capacity has not changed in our online booking screen to reflect that. What do I n...
Need ways to clean up the pricebook more efficiently.
About a year ago we started our company and started to ST. Went through all the onboarding and at the time felt like it was all coming together. after about 6 months of using it we found out that nothing was set up the correct way. Memberships weren'...
Resolved! Considering PhonesPro and need some feedback
We have been using ServiceTitan for almost a year now and have been using the call bubble system with our VoIP solution. We are changing our call solution and are considering moving to PhonesPro but are looking for some feedback. If you are a PhonesP...
how can I add material mark-ups?
I have not been adding material mark-ups in Pricebook Pro. I do not see where to do this. Need HELP!!!!
CSR Efficiency & DialPad Reports that are Locked
We are trying to evaluate the efficiency of our CSRs. In watching Dial Pad webinars and speaking to ST Support, there is more reporting than is currently being offered to us. We would like to have access to the following: Heat Maps: Please let us see...
Resolved! Long wait times from Schedule Engine...work arounds
Hey! This is no slam to Schedule Engine as I know that they are experiencing some significant growth, because their system is really good. The problem is that while they are training new call takers the wait times are too long, we have had our custom...
Schedule Engine - Web Booking
We are one month into marketing pro and Schedule Engine. Just wondering if anyone knows how to connect the schedule engine leads into the web booking category in Marketing Pro. I have an awesome Recurring Service Campaign that really encourages peopl...
Resolved! Time Based Pricing
Hello,I was looking through the settings and it occurred to me: There is nowhere to set time-based pricing in ServiceTitan. Why shouldn't we be able to say that after 5:00pm our price increases a certain percentage etc. Or even just being able to dup...
