Posts

Schedule Engine Acquisition

I am curious how many people use Schedule Engine. We are considering setting this up, and we understand that ServiceTitan just acquired Schedule Engine. When we originally looked at this, we had concerns about the call center. Is anyone else willing ...

Matthew_7 by New Contributor II
  • 2779 Views
  • 4 replies
  • 3 kudos

Resolved! Customer on hold time

I am gathering data for my CSR's and one piece of information I'm needing is the average on hold time. We use phones pro and dialpad. Thanks in advanced!

jmoutray by New Contributor II
  • 2445 Views
  • 1 replies
  • 0 kudos

How To Export Phones Pro Reports?

I am trying to figure out how to export the data from the Phones Pro/Dial Pad reports. Does anyone have a secret to getting the data to Excel? I'm trying to get data regarding missed calls (calls that agents let go to our back up number when they cou...

MH by New Contributor II
  • 3151 Views
  • 3 replies
  • 0 kudos

Marketing Pro Overview Dashboard

Does anyone know why my overview dashboard on Marketing Pro would not be displaying the correct Expense to Income Ratio? No matter what time period I set to display, it only shows 1%. I know this is incorrect because if I do the math based on the mar...

gavurb by New Contributor II
  • 1744 Views
  • 1 replies
  • 0 kudos

Phones Pro

Hello Everyone!We have a team of 5 CSR's and as we grow, we are looking for additional quality control for our team. We are looking into ST Phones Pro, but have seen mixed reviews. Our team is currently struggling with long hold times/not getting the...

Erpkmilliken by ServiceTitan Certified Administrator
  • 5619 Views
  • 8 replies
  • 3 kudos

Phones Pro and Desktop Phones

Is there a way to set all our desktop phones to ring out our default business number, I tried going into the dialpad app and there wasn't an option for our default # and then I went to the web version and selected "Your Devices" from the profile and ...

kaltec by New Contributor
  • 2336 Views
  • 2 replies
  • 1 kudos

Tech accounts and Standard/Advanced Seats

We use Phones Pro since we started company wide. We have Tech seats and Standard/Advanced Seats. We cannot (and this seems absolutely crazy to me here) use text alerts from Service Titan using the phone numbers assigned to any of our seat types. For ...

kd3004 by New Contributor II
  • 3994 Views
  • 5 replies
  • 0 kudos