We have been using ServiceTitan for almost a year now and have been using the call bubble system with our VoIP solution. We are changing our call solution and are considering moving to PhonesPro but are looking for some feedback. If you are a PhonesP...
I have not been adding material mark-ups in Pricebook Pro. I do not see where to do this. Need HELP!!!!
We are trying to evaluate the efficiency of our CSRs. In watching Dial Pad webinars and speaking to ST Support, there is more reporting than is currently being offered to us. We would like to have access to the following: Heat Maps: Please let us see...
Hey! This is no slam to Schedule Engine as I know that they are experiencing some significant growth, because their system is really good. The problem is that while they are training new call takers the wait times are too long, we have had our custom...
We are one month into marketing pro and Schedule Engine. Just wondering if anyone knows how to connect the schedule engine leads into the web booking category in Marketing Pro. I have an awesome Recurring Service Campaign that really encourages peopl...
Hello,I was looking through the settings and it occurred to me: There is nowhere to set time-based pricing in ServiceTitan. Why shouldn't we be able to say that after 5:00pm our price increases a certain percentage etc. Or even just being able to dup...
I am curious how many people use Schedule Engine. We are considering setting this up, and we understand that ServiceTitan just acquired Schedule Engine. When we originally looked at this, we had concerns about the call center. Is anyone else willing ...
I am gathering data for my CSR's and one piece of information I'm needing is the average on hold time. We use phones pro and dialpad. Thanks in advanced!
I am trying to figure out how to export the data from the Phones Pro/Dial Pad reports. Does anyone have a secret to getting the data to Excel? I'm trying to get data regarding missed calls (calls that agents let go to our back up number when they cou...
Does anyone know why my overview dashboard on Marketing Pro would not be displaying the correct Expense to Income Ratio? No matter what time period I set to display, it only shows 1%. I know this is incorrect because if I do the math based on the mar...
