I love my CSM but she's taking too long to answer my question... the product team is taking too long to get back to her. Blue Collar Nerd's release notes video says I should have this in my settings since the last update. I want to use Fleet Pro to v...
Fleet Pro ReportsI need to be able to report on ignition on/off for a period of time for a specific vehicle/driver.COMMUNITY-I-5161
You can now select 6x9 postcards in Marketing Pro. As mentioned in an earlier post, the new larger format will be available for 80 cents per piece, and pricing will be broken by 1) postage and 2)printing/mailing/handling on your bill. Be sure to also...
Is anyone having issues with the Real Time Assist Cards?I have created the card: including trigger words from the customer and csr side. All of my csr's have AI on and I have disabled the ability for them to turn it off. I have ensured it is assigned...
Anyone else have issues after this latest "update" where the embedded dialer instead of being "calling disabled" on multiple tabs, and only having one dialer active, is now showing the dialer active on ALL tabs? And then suddenly they ALL show Callin...
When I click a phone number in ST to call out, my phone rings back to me and then when I answer I get the prompt of "press 1 to continue". I have checked all settings and it doesn't appear that there is anywhere to shut this off. I reached out to Dia...
Make a meaningful difference and a positive impact by offering your customers a discount and donating to the Alzheimer or Breast Cancer Charity of your choice. Check out these two new templates now available in Marketing Pro.
In case you missed this how-to webinar with Johnny last week, be sure to watch it on-demand and get Marketing Pro Ads setup and running. We are having a special offer for anyone who attended the webinar (or watched on-demand) this week and posts thei...
Hey folks - just a reminder if you have Marketing Pro Ads but have not yet set up Dynamic Call Tracking (DNI) on your account, then you are not getting visibility into how your Google Ad campaigns are truly performing. Setting up Ads Measurement will...
Is there any way a call would be declined automatically? #8 in this screenshot says her phone never rang but the call journey says "call was manually declined." Trying to get to the bottom of what happened here!
