Posts

You can now select 6x9 postcards in Marketing Pro

You can now select 6x9 postcards in Marketing Pro. As mentioned in an earlier post, the new larger format will be available for 80 cents per piece, and pricing will be broken by 1) postage and 2)printing/mailing/handling on your bill. Be sure to also...

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mel-deyto
by ServiceTitan Certified Administrator
  • 1806 Views
  • 2 replies
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Real Time Assist Card Issues

Is anyone having issues with the Real Time Assist Cards?I have created the card: including trigger words from the customer and csr side. All of my csr's have AI on and I have disabled the ability for them to turn it off. I have ensured it is assigned...

michelle54 by New Contributor III
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  • 1 replies
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Embedded Dialier Issues Keep Growing!

Anyone else have issues after this latest "update" where the embedded dialer instead of being "calling disabled" on multiple tabs, and only having one dialer active, is now showing the dialer active on ALL tabs? And then suddenly they ALL show Callin...

Resolved! Phones Pro issue

When I click a phone number in ST to call out, my phone rings back to me and then when I answer I get the prompt of "press 1 to continue". I have checked all settings and it doesn't appear that there is anywhere to shut this off. I reached out to Dia...

MirandaMel by ServiceTitan Certified Administrator
  • 2415 Views
  • 4 replies
  • 2 kudos

Watch Marketing Pro Ads Webinar ON DEMAND!

In case you missed this how-to webinar with Johnny last week, be sure to watch it on-demand and get Marketing Pro Ads setup and running. We are having a special offer for anyone who attended the webinar (or watched on-demand) this week and posts thei...

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mel-deyto
by ServiceTitan Certified Administrator
  • 673 Views
  • 0 replies
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Dialpad- rejecting calls

Is there any way a call would be declined automatically? #8 in this screenshot says her phone never rang but the call journey says "call was manually declined." Trying to get to the bottom of what happened here!

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JessicaSmith by ServiceTitan Certified Administrator
  • 1026 Views
  • 2 replies
  • 0 kudos