Posts

Dispatch Pro Best Practice Question

How is everyone handling that ANY manual interaction locks the job/turns off dispatch pro? If you accidentally click a call on the dispatch board and drag it a tiny bit, dispatch pro gets turned off. Do you just have your dispatcher proactively looki...

JessicaSmith by ServiceTitan Certified Administrator
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Dispatch Pro: Job Duration

Hello,This may be a silly question. When setting the job durations for each job type. Should these durations include drive time? Or just actual working time required?Thank you,Michelle Brown

michelle54 by New Contributor III
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Two new ideas for Power Dialer, please vote!

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5334This is an idea to add a preview time before the system auto starts dialing out. I know there is a wrap up time after the call is done but it doesn't let you see anything about the next c...

AKUMP by ServiceTitan Certified Administrator
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  • 1 replies
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Caller Id Shows as Spam

We have issues with a lot of our numbers showing as SPAM when calling customers. I have found the article from 2022 in the community base and the blue collar nerd video as well. It says outdated though. I wanted to confirm if this is still the most e...

michelle54 by New Contributor III
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  • 2 replies
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Fleet Pro Time Card Verification

I love my CSM but she's taking too long to answer my question... the product team is taking too long to get back to her. Blue Collar Nerd's release notes video says I should have this in my settings since the last update. I want to use Fleet Pro to v...

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JessicaSmith by ServiceTitan Certified Administrator
  • 1075 Views
  • 4 replies
  • 2 kudos

You can now select 6x9 postcards in Marketing Pro

You can now select 6x9 postcards in Marketing Pro. As mentioned in an earlier post, the new larger format will be available for 80 cents per piece, and pricing will be broken by 1) postage and 2)printing/mailing/handling on your bill. Be sure to also...

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mel-deyto
by ServiceTitan Certified Administrator
  • 1727 Views
  • 2 replies
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