How is everyone handling that ANY manual interaction locks the job/turns off dispatch pro? If you accidentally click a call on the dispatch board and drag it a tiny bit, dispatch pro gets turned off. Do you just have your dispatcher proactively looki...
Hello,This may be a silly question. When setting the job durations for each job type. Should these durations include drive time? Or just actual working time required?Thank you,Michelle Brown
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5334This is an idea to add a preview time before the system auto starts dialing out. I know there is a wrap up time after the call is done but it doesn't let you see anything about the next c...
We have issues with a lot of our numbers showing as SPAM when calling customers. I have found the article from 2022 in the community base and the blue collar nerd video as well. It says outdated though. I wanted to confirm if this is still the most e...
My dispatch pro will sometimes reassign a call into a different time frame on its own if the board is really busy. Am I missing a setting to shut this off or is there a work around for this issue?
I love my CSM but she's taking too long to answer my question... the product team is taking too long to get back to her. Blue Collar Nerd's release notes video says I should have this in my settings since the last update. I want to use Fleet Pro to v...
Fleet Pro ReportsI need to be able to report on ignition on/off for a period of time for a specific vehicle/driver.COMMUNITY-I-5161
You can now select 6x9 postcards in Marketing Pro. As mentioned in an earlier post, the new larger format will be available for 80 cents per piece, and pricing will be broken by 1) postage and 2)printing/mailing/handling on your bill. Be sure to also...
Is anyone having issues with the Real Time Assist Cards?I have created the card: including trigger words from the customer and csr side. All of my csr's have AI on and I have disabled the ability for them to turn it off. I have ensured it is assigned...
Anyone else have issues after this latest "update" where the embedded dialer instead of being "calling disabled" on multiple tabs, and only having one dialer active, is now showing the dialer active on ALL tabs? And then suddenly they ALL show Callin...
