Titans and Friends

Is Your CSR Prepared for That Difficult Call

Does your CSR team have the tools to deal with that difficult phone call? Have you done your training with them on how to handle that call? If not, take a minute and see how important this is to keep ...

Weekly Leaderboard - June 27, 2023

Success is not how high you have climbed, but how you make a positive difference to the world. ― Roy T. Bennett

Automation and Your KPI

Do you truly know your daily KPI? Do you know what your customers honestly think of your business and the services that you provide? If you don't take a minute or two and get acquainted with the autom...

Weekly Leaderboard - June 20, 2023

Attitude is the 'little' thing that makes a big difference. - Winston Churchill

Weekly Leaderboard - June 13, 2023

I have not failed. I’ve just found 10,000 ways that won’t work. ― Thomas A. Edison

Are Your Ducts All Sized Right?

When was the last time you did duct work? Is your team trained to talk about the proper sized duct work on every sale? Do you even have a duct cleaning division? If not here are some reasons why you ...