Titan Lounge
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Welcome to the Titan Lounge!

Hi everyone and welcome! Whether you've just joined or have been with us for years, this is the perfect spot to introduce yourself, celebrate achievements (like earning your ServiceTitan Certified Administrator certificate or joined Torch Network), a...

e_dunn by Former Titan
  • 3124 Views
  • 3 replies
  • 42 kudos

Happy New Year

Good morning! I just wanted to come on here and introduce myself. My name is Denise and I am part of the Spark Sessions and Lady Titans. I love how everyone stays connected. I have been working with ST for about 2 years now. Any tips and tricks? Than...

driley08 by New Contributor III
  • 1023 Views
  • 1 replies
  • 1 kudos

new to CSR

hi! new to the job field and service titan all together! any tips/tricks are appreciated!

Good morning everyone!

Still a newbie here. Does anyone have any good pointers on how to get an ST score up?

LD22 by New Contributor III
  • 1547 Views
  • 2 replies
  • 0 kudos

Resolved! CSR Ride-A-Long

Hello all. Wondering if anyone does Ride-A-Longs with their CSR's? Do you have a script or writen procedures on it? Just looking for a guideline for them.

lizb by ServiceTitan Certified Administrator
  • 1798 Views
  • 2 replies
  • 5 kudos

About Customer Reviews

I have a question. Is there a way to regulate/stop when we send a customer Review request for Google? We had an issue where we hadn't yet set the appointment for a repair we needed to do, but Service Titan sent out the request for a Google Review. We...

Hi! My name is Jenn.

I am excited to be a new "torchie"! I have been in customer service my whole life, and have been working in Service Titan for just over 5 years. I can't wait to get more involved and learn all your tips!

jolson1 by New Contributor III
  • 1122 Views
  • 2 replies
  • 2 kudos

Hello

Hi my name is Ashley!I just recently was moved up into Admin position after the previous Admin left our company. Its been challenging and interesting to say the least. Unbeknownst to most of us at our company our profile was never fully completed bef...

Ashcande by New Contributor
  • 1262 Views
  • 3 replies
  • 3 kudos

New Administrator

Hey Everyone, I'm new here. Does anyone have any suggestions for navigating the community? Any webinars you would recommend? All Suggestions are appreciated

StephanieGreene by ServiceTitan Certified Administrator
  • 1189 Views
  • 2 replies
  • 2 kudos

Hello from Stuart, FL!

I'm Phil Towles (service coordinator) with Eastern Electric Solutions. We are a small company of 9 employees and are pretty new to service titan. So far I have just been using it for scheduling. We are about to switch over our "clock-in" technique fr...

ptowles by New Contributor II
  • 2000 Views
  • 4 replies
  • 1 kudos
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