Hi everyone and welcome! Whether you've just joined or have been with us for years, this is the perfect spot to introduce yourself, celebrate achievements (like earning your ServiceTitan Certified Administrator certificate or joined Torch Network), a...
Still a newbie here. Does anyone have any good pointers on how to get an ST score up?
Hello all. Wondering if anyone does Ride-A-Longs with their CSR's? Do you have a script or writen procedures on it? Just looking for a guideline for them.
I have a question. Is there a way to regulate/stop when we send a customer Review request for Google? We had an issue where we hadn't yet set the appointment for a repair we needed to do, but Service Titan sent out the request for a Google Review. We...
I am excited to be a new "torchie"! I have been in customer service my whole life, and have been working in Service Titan for just over 5 years. I can't wait to get more involved and learn all your tips!
Hi, everyone! Just wondering, how do you and your company like to use this resource? What are some things that you can find here that make ServiceTitan a better experience for your company?
Hi my name is Ashley!I just recently was moved up into Admin position after the previous Admin left our company. Its been challenging and interesting to say the least. Unbeknownst to most of us at our company our profile was never fully completed bef...
Hey Everyone, I'm new here. Does anyone have any suggestions for navigating the community? Any webinars you would recommend? All Suggestions are appreciated
I'm Phil Towles (service coordinator) with Eastern Electric Solutions. We are a small company of 9 employees and are pretty new to service titan. So far I have just been using it for scheduling. We are about to switch over our "clock-in" technique fr...
Good morning! Any company I've worked with that pays PW's will differ per employee. Unfortunately, Service Titan wants us to use only one wage for any employee on that job. I've been told to go about it a much longer/different way and was hoping some...
We are working on being part community events more, like parades, food deliveries to elderly etc... Does anyone have any thought on working on such events while low key promoting a business? It's more about the community and we don't want to shout it...
