User Activity

Hello, my name is Zak and I have been a dispatcher in Washington State for nearly 20 years. I have been given the opportunity to expound on my post found here.We’re taught at a young age to always give 100% (or oftentimes 110%). While that is very tr...
We have a special blog post writer! On Tuesday(3/7/23), keep an eye out for a new blog post on 'The Blog' from one of very own CSR/Dispatcher Group members. You are in for a treat from @Zakw! Zak is a head dispatcher for Eagle pipe and mechanical in ...
When it comes to dispatching, choosing the correct technician is key! Part of that technician selection is to know who is available. Watch today's Training Tip to learn how to use Technician Shifts for more accurate technician selection. Let us know ...
Hello! Watch today's Training Tip to learn why/how to use the new Customer/Location page looks!
Angie and I were talking the other day and had a question we wanted to hear from you all on. Is your call center experiencing more inbound or outbound calls right now?