There may be days where it may not feel this way, but there truly are
defined roles of a CSR and Dispatcher. Follow along in the 10 minute
training as we work to clearly define the roles of a CSR and how they
work so nicely with the roles of a Dispat...
Join me in wishing our awesome CSR specialist Angie Snow( @asnow ) a
Happy Birthday! She's probably happy I wasn't able to be at the meet &
great yesterday as I would have led us all in song The CSR/Dispatcher
group wouldn't be what it is with out h...
Hello, my name is Zak and I have been a dispatcher in Washington State
for nearly 20 years. I have been given the opportunity to expound on my
post found here.We’re taught at a young age to always give 100% (or
oftentimes 110%). While that is very tr...
We have a special blog post writer! On Tuesday(3/7/23), keep an eye out
for a new blog post on 'The Blog' from one of very own CSR/Dispatcher
Group members. You are in for a treat from @Zakw! Zak is a head
dispatcher for Eagle pipe and mechanical in ...
When it comes to dispatching, choosing the correct technician is key!
Part of that technician selection is to know who is available. Watch
today's Training Tip to learn how to use Technician Shifts for more
accurate technician selection. Let us know ...
Hi @kcerveri ! That is a great question! We actually have a
CSR/Dispatcher Group here in Community where a very similar question was
asked. Here is a link to the answer that includes a video that would be
super helpful.I would definitely recommend us...
Hey! Based off of the information you are looking for, I would suggest
looking at the "Call Center Performance by CSR" report. That has most of
the same information that is found on the Dashboard. You can even edit
the columns to show the other infor...
@Thresa Great question! There is a demo in the above video to walk
through how to turn it off as well. All you would need to do is go to
the gear icon(dispatch board settings) on the top right of the dispatch
board and go into board appearance and ch...