Using ST Payments, I took a payment against an invoice for a special order item. The customer called to cancel the same day but before the payment was exported. I refunded the customer on the invoice screen. The payment never hit my bank account.
Am I ok to delete the payment in ST on the invoice? If I batch and post, it shows a credit. How should I handle this one?
@Rob I would still document this for your own records and bypass if it truly isn't on your credit card transaction report. I find it odd that it didn't show up on your credit card transaction list as both a positive and a negative but maybe since it happen on the same day and within a certain time frame it released before it charged?