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Custom Reminder Notifications - Add More Time Frame Options / Conditional Logic

ashleyed
New Contributor

Would really like the ability to customize when and how many reminder notifications are sent to a client. For example, when a client schedules an appointment several weeks or months in advance, the ability to have a reminder sent 1 week in advance in addition to 24 hours prior would save our dispatching team the heachache of needing to reschedule appointments with little notice. 

Conditionional logic would be a game changer to implement for reminders as well. Further ability to adjust the reminder notification wording/messaging depending on the type of job booked would be very helpful. 

1 ACCEPTED SOLUTION

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

This is a great idea! Share this idea with ServiceTitan's Product team via the Ideas board. Be sure to come back here and share the Idea ID (COMMUNITY-I-xxx) so we can upvote your idea!

At the top of this screen, click on the IDEAS heading. Then click the ADD A NEW IDEA button. Your idea will have an ID (COMMUNITY-I-xxx). If you reply to this thread with that ID after you create it, people can easily search for and upvote your idea!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

View solution in original post

4 REPLIES 4

bhubbard
New Contributor II

I have this same request!!! For the exact same reasons, too! Any luck on a solution?

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

This is a great idea! Share this idea with ServiceTitan's Product team via the Ideas board. Be sure to come back here and share the Idea ID (COMMUNITY-I-xxx) so we can upvote your idea!

At the top of this screen, click on the IDEAS heading. Then click the ADD A NEW IDEA button. Your idea will have an ID (COMMUNITY-I-xxx). If you reply to this thread with that ID after you create it, people can easily search for and upvote your idea!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

Jessica, I see that Ashley posted this to the "ideas" page 2 years ago and it has received quite a few "votes", over 150 to be exact, but no changes have been made? I would think there has to be a better way to approach a much needed improvement to this feature. Is the Idea board the only solution here? 

COMMUNITY-I-1868