Labor Management

Weldon02
New Contributor II

I would really like for ST to have an option for dispatchers to have a live, auto-updating page showing the technicians current hours for the week. This is very vital to trying to manage labor for techs! We cannot try to keep them to 40 hours if we don't know what they are at for the week.

The only current way is through the payroll dashboard which shows the gross pay for everyone, and that is not an active permission for most dispatchers. Trying to constantly run a report does not work either. 

8 REPLIES 8

Weldon02
New Contributor II

KhianaKlatt
Valued Contributor II

Thanks! I just voted. 🙂

Khiana Klatt
CSR ServicePlus Heating and Cooling

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Voted!


Miranda Hufford, Office Administrator @ Red Barn Service, LLC

Weldon02
New Contributor II

I believe I posted it under Ideas as well as community discussions. 

KhianaKlatt
Valued Contributor II

Can you share your ideas link to vote? Then I can vote for it to help!

Khiana Klatt
CSR ServicePlus Heating and Cooling

Yes! How do I do that? I am not familiar with Ideas/Posting 🙂 

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

That is a good idea! I would vote for it if you post it!


Miranda Hufford, Office Administrator @ Red Barn Service, LLC

KhianaKlatt
Valued Contributor II

What a great idea. This would help know which technician to assign to late appointments so it's fair and they are all working similar hours. (One isn't always stuck doing over time). Maybe post this in ideas so we can vote for it?!

Khiana Klatt
CSR ServicePlus Heating and Cooling