Inventory

[lisa_yes]

For those using the inventory module, have you found a great training that helps the technicians understand how to  add/subtract/change the materials used on a job so that their replenishment reports are correct. Each "Service" has materials attached, but they may be ever so slightly different from the actual usage and replenishment is not 100% accurate.

[HBromberg]

We have run into this as well.  It has only been a little over a week, but inacurate reporting on the work orders are throwing o ff counts.  I have also found that parts on hold for another job assigned to that tech lower the truck count and throw red flags on closeout.

[MirandaMel]

We are not fully up and running with it yet, but I am familiar with this type of issue.  I have found with techs that it is train/retrain/retrain/retrain again.  The other thing that helps with this is to create a "Misc" item without a specific part attached.  In order to make sure that the right selling price comes up, you would want to set it up with a Dynamic Price.  Feel free to reach out, inventory is my specialty!

[e_dunn]

Hi @lisa_yes - Welcome to the ServiceTitan Community and congrats on your first post . . . AND congratulations on achieving ServiceTitan Certified Administrator! 👏🏻

@MirandaMel - is your shop using the new inventory module?