Titans and Friends

Is Your CSR Prepared for That Difficult Call

Does your CSR team have the tools to deal with that difficult phone call? Have you done your training with them on how to handle that call? If not, take a minute and see how important this is to keep ...

Automation and Your KPI

Do you truly know your daily KPI? Do you know what your customers honestly think of your business and the services that you provide? If you don't take a minute or two and get acquainted with the autom...

Are Your Ducts All Sized Right?

When was the last time you did duct work? Is your team trained to talk about the proper sized duct work on every sale? Do you even have a duct cleaning division? If not here are some reasons why you ...

Beat the Heat Safely: HVAC Technician Summer Safety Tips

We have to remember to keep a check on our technicians this time of year, They are your most important asset so treat them like GOLD!!

"Season": Do Not Forget Your Culture

"Season" is upon us do you have your daily culture checklist in hand? Or do you just push that aside to maximize your sales? I hope not!!!

Marketing Spend Up -Call Count Down What Do I Do?

Here is a quick blog on something I have been hearing the last few weeks.... Marketing spend is up.... call count down... Do I Panic!!!! Take a deep breath and take 5 minutes here are some thoughts on...

When's the Last Time You Marketed Your Electrical Brand?

Electricians need to market their business just like all the other trades.... Do you have brand awareness in your community? Here is a short blog that might just help you gain that.

IAQ: Addon Profit for Today and Tomorrow

Do you offer IAQ on every call that does not have it? Easiest way to increase health and wealth!!!

Are you Delivering WOW Service... If Not Why Not

Are you delivering WOW service? Are your vendors delivering WOW service to you? If you answered not to either or both this blog is for you.

Residential Electrical Trends in 2023

Are electricians ready for the new and exciting things coming in 2023? Have you trained your electricians on the way to help the consumer reduce their carbon footprint?