If calls are classified correctly, according to the parameters that are
set up in our ST, is there any reason to not have confidence in the
Booking Rate? I classify my own calls, and they are double checked on a
weekly basis. (Indeed, I am paid weekl...
Just stopping in to say hi. My name is Barbara and I'm a CSR for a
Chimney Sweep Company in Maryland and have been with the company for
almost 10 years. (not consecutively!) I've been lurking in the ST
Community since I joined, but more active in the...
This has probably been posted about before, but I can't find it!I
already researched the background a little bit, and our confirmation
texts that go out DO include to "Please reply YES to confirm" and I see
that answering with a Y or C or Confirm or ...
I hope I can explain this! In our previous customer management software
- we had a customer who is a contractor that we did a lot of work for at
multiple address locations. (Unique addresses) ALL the locations have
their own Homeowners. We no longer ...
My whole ST life has changed!!! I learned that you can use EMOJIS in
tags, and tried it in Chats and I'm not sure how I never knew this, but
WHOA!!! This has made my day - who knew? 藍藍 Thank you, Lady Titans
Lounge session today for that tidbit!
Sorry for the late update - our busy season has started up and it's been
pretty hectic. So, it seems that I mis-understood the actual work flow
of this feature. - the appointments never confirmed automatically when
you booked the job. I'm not sure ho...