barbaral
Contributor
since ‎08-04-2020
‎04-11-2024

User Statistics

  • 46 Posts
  • 1 Solutions
  • 71 Kudos given
  • 41 Kudos received

User Activity

Question about the CSR and Agent Scorecards

12-15-2023
If calls are classified correctly, according to the parameters that are set up in our ST, is there any reason to not have confidence in the Booking Rate? I classify my own calls, and they are double checked on a weekly basis. (Indeed, I am paid weekl...

Hello

12-15-2023
Just stopping in to say hi. My name is Barbara and I'm a CSR for a Chimney Sweep Company in Maryland and have been with the company for almost 10 years. (not consecutively!) I've been lurking in the ST Community since I joined, but more active in the...

HELP NEEDED! Appointments are not confirming automatically

09-21-2023
This has probably been posted about before, but I can't find it!I already researched the background a little bit, and our confirmation texts that go out DO include to "Please reply YES to confirm" and I see that answering with a Y or C or Confirm or ...

Need to detach / un-associate Contractor with Multiple Locations

07-13-2023
I hope I can explain this! In our previous customer management software - we had a customer who is a contractor that we did a lot of work for at multiple address locations. (Unique addresses) ALL the locations have their own Homeowners. We no longer ...

EMOJIS!!!!!! 😁😍🤣

07-12-2023
My whole ST life has changed!!! I learned that you can use EMOJIS in tags, and tried it in Chats and I'm not sure how I never knew this, but WHOA!!! This has made my day - who knew? 藍藍 Thank you, Lady Titans Lounge session today for that tidbit!
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