Difficult discussions can be very uncomfortable as a CSR. But if you've been answering phones for a home service company, you know that you can expect them. It's impossible to meet every demand and give customers exactly what they are asking for.
When these difficult discussions arise, you can be prepared to handle them with confidence and ease. Angie Snow shares seven tips that can help you stay in control of the call and help your customer feel heard. Every difficult call is an opportunity to learn and grow in your role as a CSR.
Please share your best tips for difficult calls in the comments below.
