Which KPI is the most important to track in your call center? It's your Call Booking Rate!
However, there are many factors that could give you a faulty booking rate. From call classification practices, to call reasons - you'll want to make sure you're tracking your call booking rate accurately. Find out what a good call booking rate is, and how to improve it.
During this ten minute training (actually 15 minutes - lol!) you'll learn WHY this KPI is so important to your company and to the bottom line. Every call is important. When CSRs are able to maximize each opportunity, book the call, and provide work for your team, your company will have greater results.
