The #1 KPI You Should Track in Your Call Center

You must track and measure what you hope to improve. What KPI (key performance indicator) is the most important KPI in the call center? Watch this 10 Minute training to find out! 

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Call Center Playbook Template

Welcome back from Pantheon!  Last week I had the privilege of presenting at #Pantheon23 with the amazing Areni Mahdessian, who is a Product Management Director here at ServiceTitan. Together, we share...

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10 Minute Training - Excellence

When you’re a person of excellence, you are someone who gets things done with great quality, and effort.

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Turn Your Call Center into a Profit Center

Hey friends! Last week I had the opportunity to share some ideas about how to create a successful call center, and make your call center a profit center! We have the recording available now!  Please ...

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