If you haven't joined our CSR / Dispatcher Group here in community, we'd invite you to join. A couple of weeks ago in the group, we shared an article on nine best practices on how to effectively schedule technicians. We are going to take a deep dive into those 9 best practices in our group over the next couple of weeks. We’d love to hear your thoughts and insights on these 9 best practices.
Best Practice number 1 is to Evaluate Tech Capacity When Scheduling Jobs
Head on over to the group to learn more and share your thoughts!
In the meantime, if you'd like more information on ACP, you can learn more in the Knowledge Base, or check out this 4 and half minute overview video on ACP in the Academy. You can search “Adjustable Capacity Planning” to see all live and recorded training options in the Academy.