Hi! Just spoke with a tenant with a good idea for organizing the dispatch board, it would be really useful if we can implement a feature to organize the technicians on the Business Unit by productivity, and to organize the Business Unit on the Dispat...
Good Morning,I am not a dispatcher however I am looking for what everyone suggests or follows for dispatchers. Do you have goals such as they need to call 40 customers a day and try to get them booked? We are hoping to add some guidelines and some st...
Can we possibly add the job notification toggle switch to this bubble off the dispatch board?
We like to utilize the "Mass Send Message" to send reminders to our crews and I was curious if there's any way to set up a scheduled message or recurring messages to send at specific times?
We are trying to become more efficient with our routing and job scheduling. We're a pretty large company that does 50+ stops within a 40-mile radius of our shop every single day. We're tired of driving to the same towns that are 45+ minutes away, onl...
i was just wondering if there is a way to control who can see the history in jobs. for example my techs are asking dispatchers and CSR's who calls are being moved to when they no longer see a job on them. makes me wish i could restrict who can see re...
COMMUNITY-I-3801 Customer notifications settings for multiple appointments on the same dayWe will add an appointment to an existing job for the same day when a manager needs to go assist or we need to send additional help. When doing this the custome...
Hello Has anyone else been experiancing lagging between the technician's and their Dispatchers. The passed coulpe days our system would almost pause then later it would just zoom through our technician's dispatched jobs all at once. In some cause not...
Hello, I am inquiring 2 things. 1.We track our CRMs on average dispatched miles. We also use phone call jobs when techs have to call customers, to have a paper trail. These phone call jobs skew there numbers as we do not want to delay a customer bein...
I would like our CSR's/dispatchers to be able to maximize those routes that only have one or two jobs in a particular area - a few days to a few weeks in advance. By using a job address from a route, the team would have the ability to perform a searc...
