Google Reviews

[dthorpe]

Hey everybody! We are currently running into problems with Google reviews (including 5-star reviews) where they are randomly being taken down by Google. Is this a result of sending a review generation link? Is anyone else having this problem? We know that this is the case with Yelp and if a client clicks your Yelp profile through the review generation link, it violates their policy and moves that review to a "Not Recommended" section within your Yelp page. We understand that Google has a lot of filters for what can and cannot be in a review, but is anyone else experiencing this problem or have you found a solution for it?

[MadisonChicken]

I honestly didn't know that about Yelp. So I know this doesn't solve anything but thank you for the knowledge. I had no idea.

We send our google review links through the chat feature and haven't noticed anything. I can only think it is a bug? I wish I had a better answer. Please keep us posted with updates. 

[marla7]

Hi Madison, I notice you stated you send google review links through the chat feature and haven't noticed anything.  I have to ask because I have not found a way to send our google link in the chat feature as a simple link (of words, like)... Link: Google Review Vintage Plumbing with the appx 50 character long actual link hidden in the shorten 4-word link:  Google Review Vintage Plumbing.  I can do in separate outside of Service Titan email to customer but do not know how to do in a text or chat feature in Service Titan.  I did it in this community communication (with the second 4-word link above, unless powers that be block it or prevent it... it has turned blue with underline like a true link during this writing).   I wish this type of editing OPTIONS (we can see on this screen during this writing in Community) was available in Service Titan communications to customers.  

[dthorpe]

We learned that one the hard way through Yelp after about 20 reviews...I'm glad I was able to spread that, will definitely keep you updated with the answers I find! 

[brandie4]

We are running into the same issue. Did you ever find out why its happening or how to fix it?