Posts

Outbound transfers

We call a customer and book an appointment. If a customer needs to be transferred to someone it won't let us. I checked our settings and box is checked for transfer calls. We can transfer inbound calls... Anyone help?

katrinaC by New Contributor III
  • 1092 Views
  • 1 replies
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How To Export Phones Pro Reports?

I am trying to figure out how to export the data from the Phones Pro/Dial Pad reports. Does anyone have a secret to getting the data to Excel? I'm trying to get data regarding missed calls (calls that agents let go to our back up number when they cou...

MH by New Contributor II
  • 2857 Views
  • 3 replies
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Phones Pro

Hello Everyone!We have a team of 5 CSR's and as we grow, we are looking for additional quality control for our team. We are looking into ST Phones Pro, but have seen mixed reviews. Our team is currently struggling with long hold times/not getting the...

Erpkmilliken by ServiceTitan Certified Administrator
  • 5031 Views
  • 8 replies
  • 3 kudos

Phones Pro and Desktop Phones

Is there a way to set all our desktop phones to ring out our default business number, I tried going into the dialpad app and there wasn't an option for our default # and then I went to the web version and selected "Your Devices" from the profile and ...

kaltec by New Contributor
  • 2251 Views
  • 2 replies
  • 1 kudos

Tech accounts and Standard/Advanced Seats

We use Phones Pro since we started company wide. We have Tech seats and Standard/Advanced Seats. We cannot (and this seems absolutely crazy to me here) use text alerts from Service Titan using the phone numbers assigned to any of our seat types. For ...

kd3004 by New Contributor II
  • 3600 Views
  • 5 replies
  • 0 kudos