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Group messaging

I know I can mass message the techs from the dispatch board. But they get it as individual messages, they don't get it as a group message. Sometimes I need the group messaging because we are sharing new tips or tricks that come up. Is group messaging...

RebeccaLM by New Contributor III
  • 3791 Views
  • 4 replies
  • 5 kudos

True Ringless Voicemail

Please vote for this idea if you like it and get your friends to upvote it as well!!!COMMUNITY-I-2130The current voicemail drop in PhonesPro is a joke. You have to wait for the phone call to ring, listen to the customers voicemail and then you can dr...

AdamCronenberg by ServiceTitan Certified Administrator
  • 4665 Views
  • 7 replies
  • 5 kudos

visual of audio when listening to a call

Please vote for this idea if you like it and get your friends to upvote it as well!!!COMMUNITY-I-2129It would be nice when listening to a call recording if you could visual see the audio of when someone is talking and when someone is not. Oftentimes,...

AdamCronenberg by ServiceTitan Certified Administrator
  • 5133 Views
  • 8 replies
  • 8 kudos

Call transcription within Service Titan

Please vote for this idea if you like it and get your friends to upvote it as well!!!COMMUNITY-I-2128We use PhonesPro (Dialpad) and while Call transcription was one of the big selling points of the integration, it is a real pain to have to leave Serv...

AdamCronenberg by ServiceTitan Certified Administrator
  • 2890 Views
  • 3 replies
  • 7 kudos

Outbound transfers

We call a customer and book an appointment. If a customer needs to be transferred to someone it won't let us. I checked our settings and box is checked for transfer calls. We can transfer inbound calls... Anyone help?

katrinaC by New Contributor III
  • 1466 Views
  • 1 replies
  • 0 kudos

How To Export Phones Pro Reports?

I am trying to figure out how to export the data from the Phones Pro/Dial Pad reports. Does anyone have a secret to getting the data to Excel? I'm trying to get data regarding missed calls (calls that agents let go to our back up number when they cou...

MH by New Contributor II
  • 3805 Views
  • 3 replies
  • 0 kudos

Phones Pro

Hello Everyone!We have a team of 5 CSR's and as we grow, we are looking for additional quality control for our team. We are looking into ST Phones Pro, but have seen mixed reviews. Our team is currently struggling with long hold times/not getting the...

Erpkmilliken by ServiceTitan Certified Administrator
  • 6885 Views
  • 8 replies
  • 3 kudos

Phones Pro and Desktop Phones

Is there a way to set all our desktop phones to ring out our default business number, I tried going into the dialpad app and there wasn't an option for our default # and then I went to the web version and selected "Your Devices" from the profile and ...

kaltec by New Contributor
  • 2822 Views
  • 2 replies
  • 1 kudos

Tech accounts and Standard/Advanced Seats

We use Phones Pro since we started company wide. We have Tech seats and Standard/Advanced Seats. We cannot (and this seems absolutely crazy to me here) use text alerts from Service Titan using the phone numbers assigned to any of our seat types. For ...

kd3004 by New Contributor II
  • 4915 Views
  • 5 replies
  • 0 kudos