ServiceTitan Community

RebeccaSantiago · 10-11-2024

Something happened with the notification sound that disappeared in these sessions with the Help Center. Whenever I used to chat with support in the past, every time they respond, I would hear a notification sound, now I don't hear it anymore. Now it'...

RebeccaSantiago · 12-20-2023

Good morning!! My name is Rebecca, I work for a Plumbing, Epoxy Lining, Heating & Air and Flood and Restoration company. I am the Service Titan Certified Administrator for our company and would love for there to be others, but maybe in time that will...

RebeccaSantiago · 01-24-2023

I have a non-managed technician who is clocked in and not able to see his (3) non-job events in his schedule. WHY?

RebeccaSantiago · 01-09-2023

I see adding a note to an already booked job automatically closes the phone call bubble, so in the same way, we would love updating the job summary for an already booked job to do the same thing, where the system automatically excuses the call and ad...

RebeccaSantiago · 01-04-2023

We have experienced several instances where the customer will respond with the word "Cancel" and Service Titan automatically assumes they want to be opted out from messages. Sometimes the customer is not meaning Cancel - to opt out of messaging, some...

RebeccaSantiago · 10-11-2024

New update.... I've tried a different browser, same problem. I've also tried someone else's computer, same issue.

RebeccaSantiago · 01-03-2024

We don't have a scorecard, but we created a Call Review Form that has 14 questions on it to fill out while listening to call recordings to "grade" the CSR's. These questions are customized to what's important to us and behaviors we want to curve.

RebeccaSantiago · 10-05-2023

We planned out the week with a dressed up theme each day, little gifts on a few days, then a breakfast on Monday, taco truck on Wednesday and dessert bar on Friday!

RebeccaSantiago · 09-18-2023

Yes, I would like to know as well!

RebeccaSantiago · 09-18-2023

Loved it! Can't wait till next year!

ServiceTitan Community

User Statistics

User Activity

Help Center Notification Sound

Long-time Member to ST, new to Titan Lounge

Technicians view of non-job events

Actions that automatically close the phone call bubbles

SMS Reply Setting Options

Re: Help Center Notification Sound

Re: CSR Scorecard

Re: It's Customer Service Week! October 2-6, 2023

Re: Dispatcher KPIs/Metrics

Re: Pantheon 2023