Effective communication is essential in the call center! Being an effective communicator means that you have the ability to inform, educate and influence customers.
In Dale Carnegie's book, "How to Win Friends and Influence People," the author shares a variety of tips, principles and methods for positively influencing others through communication.
Watch this video as I share 14 of those principles with call center examples. Determine which of these principles you desire to focus on and improve. You'll be more confident and a better communicator as you practice and develop these skills.
(And I bet you laugh as you watch this video and see how I am ALSO working on my communication skills - haha!) Enjoy!
