We all know how important it is to ask questions when trying to book a call. But have you considered the power behind questions? In this training, Angie will dive deep into the three C's of asking questions.
When asking the right questions, customers should feel that you care about them and want to help them find the best solution. Customers will also be able to see that your company is competent, knowledgeable, and committed to taking care of the situation.
Asking questions also helps you maintain control of the call, guide the conversation, and direct the customer to the best solution.
These three C's will lead to a better customer experience, and empower your team with the most important information to prioritize the call.
What have you noticed when you ask more questions?
