Article Credit: @stashleyk
Minimizing Technician Drive Time and Gaining Dispatching Efficiency: Schedule Assistant
Do you want to minimize potential drive time and gain efficiency when dispatching?
Are you finding that CSR’s have to have Google Maps up when scheduling jobs?
Do you wish there was a quicker way to identify technician skills and match them to the right job? Then Schedule Assistant is the easy to adopt tool for you!
Schedule Assistant focuses on minimizing technician drive time and pairing technicians with specific jobs based on skill based routing. Schedule Assistant uses Technician Shifts, which also make it easier to manage technician availability from directly within ServiceTitan so all office employees can know when technicians are not available or if a technician is on call, for example.
For more on setting up Schedule Assistant please click here (video) or here (written resource).
Schedule Assistant is a great tool that can appear on the call booking screen and make the job scheduling process significantly easier for all office employees.
Note: Features mentioned above may require enabling and set up by your Customer Success Manager and availability may depend on your software package.
