09-27-2022 07:30 AM
Welcome to the CSR Group! Please take a moment to introduce yourself! Tell us your name, company, where you are located, and your primary role in your company. Also welcome to share a fun fact about yourself!
01-26-2023 06:21 AM
Hi everyone!😀
I'm Melanie from Vines in Conway, SC. We are a multi-service company offering plumbing, Restoration and HVAC. Currently, I am the dispatcher and constantly taking on different projects. I am excited to be apart of the group and see everyone's feedback and ideas!
01-27-2023 07:43 AM
Welcome Melanie! So glad to have you in the group! Have you always done dispatch?
01-25-2023 07:32 AM
Welcome everyone! Great to see more people finding out about all the great things in store for you all here!
01-24-2023 10:38 AM - edited 01-24-2023 10:39 AM
Hello! My name is Hannah Pope, and I am the "Queen B" at Buddy's Septic Services in Mechanicsville, VA. We are currently a mom-and-pop operation - second generation. We took the business over in 2021 from my in-laws, who had owned and operated it for 25 years.
My role here at the company is all encompassing. I hold the roles of CSR, accounts manager, marketing, etc. Prior to this I was a registered Dental Hygienist for 11 years. We have 2 children - 8 and 5 years old.
We started ServiceTitan in November of 2022 - so I look forward to hearing everyones ideas, and learning from your experiences.
01-27-2023 07:44 AM
Welcome Queen B! lol... I love the title - which I think is appropriate for someone who wears so may hats. I hope you can gain a lot of value from this group!
01-23-2023 02:13 PM
Hey everyone! I'm in Minneapolis, Minnesota. I work for Pronto Heating and Air Conditioning as a CSR. Although this is my first time in an HVAC company, I do have experience in the CSR role. I'm excited I found this on ST, I'm always looking up ways to educate myself and learn something new, so I'm super excited!!
01-27-2023 07:45 AM
Awesome to have you here Kelly! With your CSR experience we look forward to learning from you as well!
01-05-2023 02:36 PM - edited 01-05-2023 02:36 PM
Thanks for having me in the group!
My name is Francais (Frankie) and I am in Salt Lake County, Utah.
I am the Administration Manger at My Buddy the Plumber, but I started as a CSR 5 years ago (Read: a million years ago), and promoted up through the ranks to where I am at today.
Because I went through all those roles and restructured how we do things at our company, I oversee all things CSR as part of my duties. I do a wholeheckofalot more than just that, but that isn't what this group is about. I am also the "voice of My Buddy" in most of our TV ads and on our company greeting and menu when clients call in.
Right now, we have a team of 8 CSR/Dispatchers who work those two roles combined. We are working to separate the them into to focused teams, though.
Fun fact: I am a writer and I'm currently going through a lengthy re-write of my novel.
01-27-2023 07:50 AM
Welcome Frankie! We are so happy to have you in the group! Hopefully you get some great ideas here, and we look forward to your contributions as well.