TGIM -- Such a GREAT day so far!

krista-gac
Contributor II

Hello All, 

Thank you for the warm welcome last week! 

I cannot wait to support, learn, and educate with you all. 

How was your week? What can I do to help? Need a call analyzed? Scripting need a review? Comment below with your troubles! 

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Gulfshore Air Conditioning, Niceville FL
CSR/Dispatcher Group Moderator & LadyTitans Member
1 ACCEPTED SOLUTION

baraica
Community Manager
Community Manager

This is so inspiring! 😎

Engagement Manager
ServiceTitan Community Team

View solution in original post

11 REPLIES 11

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Love this Krista!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I can't say that Monday is my favorite day of the week. Too often the day is hectic with lots of catch up. Monday can't help it that it has to be the first day of the work week though! 😌 Thank you for the reminder to have a better outlook on Monday!


Miranda Hufford, Office Manager @ Red Barn Service, LLC

@Miranda I totally get that! What are your top 3-5 tasks you do every Monday?

Gulfshore Air Conditioning, Niceville FL
CSR/Dispatcher Group Moderator & LadyTitans Member

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

1. Send Payroll out to the guys for approval

2. Take care of any non-emergency calls that came in over the weekend

3. Catch up on emails

4. Process Payroll

5. Reclassify Calls

I like to get all of that done before the guys come in and are ready for first dispatch, but that doesn't always happen.


Miranda Hufford, Office Manager @ Red Barn Service, LLC

You are ROCKING it on Mondays!! How many calls on average are you having to reclassify? Payroll is my least favorite task to do, but I love that it challenges me to be precise and discuss with team members when something isn't right on how to adjust and fix processes.  

Gulfshore Air Conditioning, Niceville FL
CSR/Dispatcher Group Moderator & LadyTitans Member

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Thanks! I would say between 10 and 20 depending on the weekend. Most of them are less than a minute hangups from random numbers. I love doing payroll! Numbers and bookwork is right up my alley! 😊


Miranda Hufford, Office Manager @ Red Barn Service, LLC

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Love this!  I enjoy Monday's as it gets me back into routines...which I thrive on!

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

@MirandaMel Same! What are a few tasks in your routine?

Gulfshore Air Conditioning, Niceville FL
CSR/Dispatcher Group Moderator & LadyTitans Member

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

More so the routine of being back at work.  I have a pretty set way of doing things in the morning, check email and delegate calls, review calendar, check in with my staff to see how their weekends were, then tackle the papers on my desk from top to bottom.

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning