Motivational Monday! What advice do you have for new CSRs?

[asnow]

Welcome to DAY 1 of National Customer Service Week! Each day we will have a discussion starter that you can comment on, and win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! 

Today's opportunity: What advice do you have for new CSRs, Dispatchers or CSR Managers? Drop your comment below! And you can comment more than once! 

[RandiThompson]

We have an eavesdropping rule...its a must lol! All of my dispatchers are within earshot of each other and its super helpful if they can chime in when they hear something that they have info on.  

[asnow]

SUCH great advice! Being observant and ASKING for help is so important!

[RandiThompson]

Talk to customers with a smile on your face! It makes a huge difference in the way you come across on the phone. 

[misty325]

I do this everyday but everyone in dispatch knows when I don't mean it 😂 

[asnow]

Absolutely!! I've even heard of some call centers that put a mirror at each desk. Great advice!

[JessicaSmith]

Step one and two of the process I learned through a previous affinity group I was part of were LOOK IN THE MIRROR and SMILE!