Posts

Please welcome our new moderator, Krista Landen!

Last week we made an exciting announcement, during our Lunch and Learn, that our group was getting an additional moderator. I'd like to officially announce that Krista Landen will assist in moderating the CSR/Dispatcher Group! Her background in busin...

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asnow
by Valued Contributor II
  • 1274 Views
  • 6 replies
  • 6 kudos

Lunch and learn today!

Friendly reminder that our lunch and learn starts in 15 minutes!! We will be talking about how to show Empathy - AND we have some fun surprise announcements. If you can't make it today, we will share the updates later on in the group. Registration de...

asnow
by Valued Contributor II
  • 1069 Views
  • 4 replies
  • 2 kudos

Motivational Monday

Good Morning Team!! Today is the day! What are your goals for the week? What tasks have you been procrastinating on? What mission are you going to DOMINATE and how can we help you?

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Please Vote

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-4917This idea involves Inventory. If you re-assign a technician from the dispatch board it does not ask you if you would like to update the inventory location, but if you re-assign from the j...

chelsea_6 by ServiceTitan Certified Administrator
  • 1409 Views
  • 7 replies
  • 7 kudos

Membership Renewals

I am working on setting the KPI's for membership renewals within office. What is your KPI on this? We are struggling with people renewing, so this is something that I want to set a good number too to make sure that it is realistic.

KristinS1 by ServiceTitan Certified Administrator
  • 967 Views
  • 3 replies
  • 1 kudos

It's HERE! An event just for Call Centers!!

Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...

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asnow
by Valued Contributor II
  • 2190 Views
  • 10 replies
  • 4 kudos

It's Customer Service Week! October 2-6, 2023

This is YOUR WEEK! It's a week of celebration and appreciation for the true heroes of customer service. Last year I shared this blog post about 21 ways you can celebrate during Customer Service Week. I'm bringing it back this year to share some fun w...

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asnow
by Valued Contributor II
  • 2552 Views
  • 10 replies
  • 6 kudos

Normalized Booking

Hi Everyone, My call center is struggling with getting our normalized booking rate up. We are hovering anywhere between 14% to 17%. Does anyone have any pointers on how to bring this up?

emframe by New Contributor
  • 888 Views
  • 3 replies
  • 1 kudos

Resolved! Outbound Calling

Hello!Looking for some advice/ideas on incentives and contest to motivate my scheduling team as we approach our slower season. We currently have incentives for Outbound Nons, but I am really looking for some fresh ideas that will excite and motivate ...

jackie_g by New Contributor
  • 1427 Views
  • 3 replies
  • 2 kudos