Friendly reminder that our lunch and learn starts in 15 minutes!! We will be talking about how to show Empathy - AND we have some fun surprise announcements. If you can't make it today, we will share the updates later on in the group. Registration de...
Good Morning Team!! Today is the day! What are your goals for the week? What tasks have you been procrastinating on? What mission are you going to DOMINATE and how can we help you?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-4917This idea involves Inventory. If you re-assign a technician from the dispatch board it does not ask you if you would like to update the inventory location, but if you re-assign from the j...
I am working on setting the KPI's for membership renewals within office. What is your KPI on this? We are struggling with people renewing, so this is something that I want to set a good number too to make sure that it is realistic.
Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...
This is YOUR WEEK! It's a week of celebration and appreciation for the true heroes of customer service. Last year I shared this blog post about 21 ways you can celebrate during Customer Service Week. I'm bringing it back this year to share some fun w...
Hi Everyone, My call center is struggling with getting our normalized booking rate up. We are hovering anywhere between 14% to 17%. Does anyone have any pointers on how to bring this up?
Hello!Looking for some advice/ideas on incentives and contest to motivate my scheduling team as we approach our slower season. We currently have incentives for Outbound Nons, but I am really looking for some fresh ideas that will excite and motivate ...
Happy Third Thursday - CSR Group Lunch and Learn Day! For our new members, we meet LIVE monthly (via zoom)! Every third Thursday we meet to share ideas, ask questions, and mastermind. These calls are not recorded, so we encourage you to mark this slo...
This has probably been posted about before, but I can't find it!I already researched the background a little bit, and our confirmation texts that go out DO include to "Please reply YES to confirm" and I see that answering with a Y or C or Confirm or ...
