Tech with different roles

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Does anyone have a technician that does more than one role in the company which also means different commission rates? I am trying to figure out how to set it up so he can have different commissions based on the job type? Right now it is a very manual process during payroll. 


ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Set up a pay profile in configurable payroll for only that tech. Then set up commissions filtered for job type there!

Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Configurable payroll will allow you to set up a profile for a tech and assign different pay based on many factors, including Job Type.  I used to have to watch for when my Service Techs did an install, but now I can setup a payroll profile in configurable payroll that pays them one way for Service Job Types and a different way for Install Job Types.  Configurable payroll can be a beast to set up, but really allows you a ton of flexibility when it comes to paying your team for almost all the scenarios out there.  

Element Mist

New Contributor II

I found that this may be possible depending on your configuration.  

You may want to reach out to your Customer Success Manager regarding setting up configurable payroll, which should allow you to set different commission rates based on job types.

For more information, please take a look at this article in our knowledgebase:

"You can add multiple filters that trigger performance pay based on the dimensions of the job such as:

  • Invoice subtotal

  • Technician BU

  • Invoice BU

  • Job type"