How do we need to set up invoicing to show the Membership Duration on the customer facing invoice? Our previous operating system would show (Example: 3/4/2024 thru 3/3/2025) the membership duration. How do we get this to show up? I have just adjusted...
We use 12 equal installments for lawn and snow services and are running into an issue. If our contract starts 4/01/24 and runs through 3/31/25 we occasionally have to perform services outside of those contract dates (ie Pre-emergent in March and Snow...
One of our service agreements has 44 locations, each location has 4 visits totaling 176 visits. I have only found two ways to book those visits: from the Service Agreement dashboard or from the "visits" under operations. Only one column can be filter...
Suggestion to have the ability to add a credit card PER location verses having them listed under the main profile. We have multiple property management companies or private ownership with multiple locations and request to have a specific credit card ...
I am struggling with the varying work flows for membership refunds, based on payment method and whether a payment has been posted. We use QB for our record keeping so just about everything is exported. My current issue seems to be with cancellation o...
Does anyone else have their memberships given with a new install, how do you Show the Deferred Revenue on the membership invoice template if you are saying its "free" or "included" with the install?
Looking for a way to see recurring service events that were dismissed in a date range specified by the user. We have several people dismissing events and we'd like a clearer picture on what events are being dismissed.
I have setup all my memberships in ST with auto billing and today is my first day I should have charges get paid and I don't see that any of them have been done can someone help with advice of what time of day they get charged or advice on how to res...
Hello ST Community!I am a user experience researcher with ServiceTitan, and I work with several teams, including those who handle the Membership Plan features and the Mobile App for technicians (who are often the ones selling the memberships).My team...
In my latest feature spotlight article, I discuss how ServiceTitan helps eliminate your issues with service agreement management in one key feature designed specifically for commercial and construction contractors.You can access the article here: Str...
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