09-27-2022 07:30 AM
Welcome to the CSR Group! Please take a moment to introduce yourself! Tell us your name, company, where you are located, and your primary role in your company. Also welcome to share a fun fact about yourself!
10-06-2022 03:56 PM
Thank you for the warm welcome, Angie! We started using Service Titan in 2014.
10-19-2022 05:29 PM
That's awesome!!!
10-02-2022 08:34 PM
Hi! I'm Jessica Woodruff Smith- I work for AirWorks Solutions in Camarillo, CA (but I live in Chicopee, MA!). My primary role is Process Manager- developing SOPs and best practices to create a well running machine and grow the company! We just hired a CSR Manager and we'll be growing the customer service team soon, so I need all the ideas to clean up our customer service practices!
10-06-2022 12:21 PM
We are so lucky to have you in our group Jessica! Good luck on the call center team! Such a fun time!
09-29-2022 08:07 PM
Hola!!
My name is Mariela, I am a the office manager for Tip Top Garage Doors from Charlotte NC. Unlike a lot of the people here doing HVAC/electrical ahd plumbing, we do all types of garage door repairs and installations. I started as a dispatcher and now I manager over 15 techs and dispatch office, servicetitan has been great we have been using it for 4 years now I love market pro and enjoy meeting new people
10-06-2022 02:24 PM
Welcome Mariela! We are so happy to have our garage door teams here. We look forward to your contributions in the group.
10-04-2022 06:32 AM
Welcome to the group Mariela! Fun fact, I come from the garage door business too! My dad owns a garage door company and I spent every summer when I was growing up working there. So I'm glad to see someone else from the garage door side of things! Looking forward to hearing your point of view!
09-29-2022 01:06 PM
Hi! Michele here from Professional Plumbing Solutions, Inc. in King George, VA. CSR/Dispatch rocking it by myself for a few more weeks. Excited we are getting a new member for our team for our growing company.
09-30-2022 10:44 AM
Welcome to the group Michele! Huge kudos to you for being a solo CSR and dispatch rockstar! It's not an easy job!
09-29-2022 01:08 PM
You are absolutely Rockin it Solo! Glad you are a part of my team!