Posts

Notes on Mobile Side

Currently a mobile side user can enter notes and then select from a drop down the area they want the notes to go - Job, Customer or Location. However, Only 1 selection is allowed.Please make it available for mobile side users to choose all 3 or a com...

LL by New Contributor II
  • 1420 Views
  • 1 replies
  • 1 kudos

Resolved! Job Ads

Looking for some fun and creative Job Ads. We all know that people coming out of the trades is minimal today. It's becoming harder and harder to find people. What ideas for being creative have worked for you? How do you attract people when there are ...

dgoodin by New Contributor
  • 2252 Views
  • 3 replies
  • 0 kudos

Resolved! Form Trigger Techs Bypassing

We currently have triggers on most if not all our job types to make techs fill out before completing a job, however we are noticing that our techs can bypass this or the forms are not populating. I am also noticing that when they do get a form the mo...

Zching by New Contributor III
  • 1483 Views
  • 1 replies
  • 1 kudos

Material & equipment charges in mobile

We are having a problem with techs being able to properly charge material to a job via the mobile ap. What’s happening starts with how we build service tasks. When we build these, we try to include the equipment and materials normally required to com...

michael21 by Contributor III
  • 1298 Views
  • 0 replies
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Tasks on jobs being doubled.

We have encountered what appears to be a bug in the mobile ap in that under certain circumstances, tasks are doubled and the total job amount shown on the tablet is wrong. This occurs when a job is created from one of multiple estimates. If the custo...

michael21 by Contributor III
  • 1261 Views
  • 1 replies
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Resolved! Dismissed Estimates

Does anyone know if it is possible to go back to dismissed estimates and use them again on follow up maintenance jobs?

Resolved! Attaching equipment to tasks

Perhaps when reviewing services in the price book, there's a check box for "equipment service", and then when someone adds that task/service to the invoice or estimate, it will pull up the list of equipment to choose for which that task is performed....

ridstein by ServiceTitan Certified Administrator
  • 1487 Views
  • 1 replies
  • 0 kudos

Additional Price Book Fields for Equipment

There are a few pieces of data that would be nice to have a dedicated field for on equipment:"Ton(s)" : How many tons a cooling unit is rated for, for example"BTU": BTU rating for heating equipment. You already have "SEER" for cooling."Stages": Selec...

ridstein by ServiceTitan Certified Administrator
  • 2186 Views
  • 3 replies
  • 3 kudos

Job history takes way too long to load

When going to history and clicking view job, I get "Loading Job..." and it can take up to 5 minutes to load....I am on web version of Service Titan with fiber internet. Also would be great if there was just a simple BACK button in place of Dashboard ...

jzivan by New Contributor
  • 2395 Views
  • 4 replies
  • 0 kudos