Have you ever got off the phone and thought, "UGH, that was a tough call," 😔?
If so, then you're not alone. We all have tough calls, and we all struggle from time to time. The good news is, we can learn from every difficult call, and we gain new understanding, new skills, and new perspectives which can all lead to additional confidence.
Even better news, DIFFICULT CALLS is our topic for our CSR/Dispatcher Community Group Lunch and Learn this Thursday! If you'd like to be part of this lunch and learn, you must be registered and attend live. This call will not be recorded because we are listening to some of YOUR difficult calls. Register here.
If you'd like us to review one of your difficult calls and coach you through it, please send me a recording of your call to asnow@servicetitan.com. We will be sending some sweet ServiceTitan swag to all calls we review during our LIVE Lunch and Learn. We appreciate those of you that are willing to share. Because of your courage we are ALL able to learn and uplevel our skills and knowledge.
As always, if you can't make the call, we will post a summary here in our CSR/Dispatcher Group.
