I'm sure this has been asked before but I'm having trouble searching in the community. How does everyone handle selling technicians? Most of our technicians are selling techs so they do not flip leads to our sales people. How do you handle this? I ha...
Hello ST Community! We went live on 9/22 and are working on understanding how Service Titan Finance and Turns Finance works, I want to streamline it in the system for customer facing presentation. How do we show the customers the options or abilities...
We just starting using Estimates in Service Titan. We were previously typing them in Word and sending them out to the customers. When you create an Estimate, an Estimate # is generated but that number changes when it is sold/converted. Why are the Jo...
Someone mentioned a Build Estimate button on the location screen that would allow to build an estimate that would show in follow ups without booking a job. @KirstenGoTime was that you? I need to know what that config is called because my CSM can't fi...
We have built forms for all the types of HVAC maintenance we do including triggers and tagging to the equipment. For prospects who are looking to see what is included in the maintenance service, we want to be able to send them a copy of the form chec...
Would be nice if we could email the proposal templates to the customer for acceptance
Chimney company needing some help. Hopefully someone has figured out a feature/setting/work around for what my company is needing. Currently the way we have our pricebook setup is our services are viewed as repairs or installs. Under the service we h...
Dynamic Pricing is Amazing!!! I have one roadblock keeping me from fully implementing. Dynamic Pricing is amazing on estimates, but it is horrifying on the invoices. I can not think of a use case where I would want to Re-calculate a price that a cust...
Addressing customers in personal emails I always try to use first names. The service business is personal!Service Titan always inserts the full name into commutations which requires a manual change. Reducing manual adjustments are extremely desirable...
Why are you taking up a large section of my screen with your banner telling me to update my estimate? I am building an estimate! I do not need to update every item I enter, but as soon as I enter one item - here comes your banner - taking up my scree...
