Setting goals is a fundamental aspect of personal and professional development. However, merely stating goals without a clear plan can lead to frustration, stagnation, and even failure. This is where ...
The magic of Christmas transcends borders, weaving a tapestry of diverse traditions that unfold across the globe. As winter blankets the Northern Hemisphere in snow and the Southern Hemisphere basks i...
As the holiday season approaches, our thoughts naturally turn to the iconic figure of Santa Claus, a plump, jolly man in a red suit who brings joy and gifts to children worldwide. One of the most curi...
Does your company have its values listed out and posted in the office? In the dynamic business landscape, where strategies evolve and technologies advance at an unprecedented pace, one constant remain...
Last week I was in Chicago for the Toolbox Live- Call Center Edition. I was blown away by this conference. If you have never attended a Toolbox Live, I would encourage you to do so. Rooftop Chimney'...
I am headed out to Chicago tomorrow for Service Titan Toolbox Live, thus continuous learning is on my mind today. In a rapidly evolving world, the only constant is change. This hypothesis holds partic...
It is that time of year when the days are getting shorter, and the nights are getting colder. Many find themselves battling mental illnesses such as seasonal affective disorders. There is, however, ...
It is that time of year when customers are asking about vent-free gas logs. They are legal in many states. However, they should not be purchased without knowing the pros and cons or you are likely to...
Fall is here and it can sometimes bring out the "ugly" in people. They are mad at themselves for not calling sooner, mad at us for being booked out so far, and so on. Dealing with rude customers can...
Hiring a business coach can provide numerous benefits for both individuals and organizations. In this blog, we will look at some compelling reasons why you might consider hiring a business coach.
on:
The Importance of Using the Most Up-to-Date Employ...
on:
Overcoming Rude Customers
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What does a customer look for in a home services c...
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NCSG Convention & The CSR 360 Track
