Pantheon 2023
Greetings from the skies as I journey home from the electrifying event, Pantheon! This marked my second year attending, and I must say, it surpassed all expectations. Despite the shift from the outdoo...
Blog Articles
Unexpected Exceptional Customer Care: A True Story of Going Above and Beyond
In a world where customer service experiences often range from mediocre to satisfactory, encountering exceptional customer care can be a rare and unforgettable experience. Today, I share a story of on...
How can the acronym HEAL help with your upset customers?
By learning and using the acronym "HEAL" you can ensure you are building and maintaining strong customer relationships, promoting a positive brand image, and fostering a culture of effective communica...
Staying Healthy This Winter
You may be asking yourself, what does staying healthy have to do with chimneys? We all work in close contact with each other. When one member of the team is absent it affects everyone! You as the e...
How to respond to the price objection
Overcoming customer objections to price requires a strategic approach that focuses on value, understanding the customer's perspective, and effective communication.
Our most important job!
Answering the phone for customer service is a crucial part of creating a positive first impression and delivering excellent customer experiences. I would argue it is the most important job. For servic...
Preparing for staff absences
Preparing for staff to be out sick is essential to ensure that your organization can continue to operate smoothly and efficiently.
Staying up-to-date with Service Titan
For field service businesses, staying up-to-date with the latest advancements in software is crucial for maintaining a competitive edge. ServiceTitan, a leading service management platform, regularly ...
Momma said there'll be days like this
It is the slow season for our industry and most in the industry are slower than they have been in many years. Here are some tips on how to navigate it.
What makes a great boss
Whether you love the term boss or prefer the term leader, what makes a great one? A great boss possesses several key qualities that contribute to their effectiveness in leading and inspiring their tea...
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NCSG Convention & The CSR 360 Track
